Level 4 - Mid-LevelScenario-Based Questions
First Response Time by Agent
Compute median first_response_minutes per agent for tickets created in current month.
Schema Context
tickets(id, agent_id, created_at), ticket_responses(ticket_id, response_at)
Compute median first_response_minutes per agent for tickets created in current month.
tickets(id, agent_id, created_at), ticket_responses(ticket_id, response_at)